This ASP.NET-based project focuses on a Consumer Complaint Management System that enables users to submit feedback or complaints about products. After a complaint is submitted, appropriate service and resolution are provided based on the input.

Project Description

In any organization, having an efficient customer support and complaint handling system enhances brand reputation and improves service quality. This system is especially beneficial for companies looking to collect and act upon customer feedback quickly.

Students pursuing computer science or related fields can choose this project to learn how digital platforms can streamline customer service.

Key Features

• Better complaint management for improved customer satisfaction
• Prevention of duplicate complaints
• Standardized support services for different customer segments
• Efficient decision-making at administrative levels
• WAP services for mobile complaint registration
• Low implementation and maintenance costs compared to manual systems

We Provide

Free downloads of academic and live projects in:

• ASP.NET, VB.NET, Visual Basic 6, C#, Android, PHP, Java
• SQL Server and other technologies
• Complete resources: source code, synopsis, flowcharts, DFDs, documentation, and more
• Ideal for BE, BCA, MCA, MBA, MTech, MS, and BSc-IT students

Interface

Web-based interface developed using ASP.NET, designed for user-friendliness and responsiveness.

Preferred Technologies

Asp.Net, C#, VB.Net, SQL Server

Documentation Includes

• System Analysis Report
• Software Requirement Specification (SRS)
• Feasibility Study
• Architectural Design (DFD, Class Diagram, Activity Diagram, UML Diagrams)
• System Implementation Guide

Download Consumer Complaint Management System Project